Frequently Asked Questions

We use high quality aluminum sourced from the State of Georgia. This strong metal makes for a very sturdy piece of furniture, but the materials are also lightweight enough that the bed can easily be moved as much as necessary after it’s assembled.

The specific dimensions for each bed can be found on their individual product pages. You can also get general size information for our loft and bunk beds from our brochure.

Yes! We can build beds to virtually any size for an additional customization fee. Contact us to discuss options and pricing.

This is the term we use for any bed that isn’t built to the standard height, width, or length options available on our website. We do charge an additional fee for custom beds based on the size specifications you provide. Please note that if you order a bed with a trundle, it is considered a custom bed, since we have to make the bed a custom height to accommodate the accessory. Please note that all custom beds are non-refundable.

Once assembled, our beds weigh approximately 300 LBS, but the exact weight obviously differs based on the type of bed and which accessories have been added to it.

Our beds have been stress tested by an independent third party organization and confirmed to be able to hold up to 2,000 LBS per bed platform. Feel free to contact us if you’re interested in more information about these stress tests.

Yes. Our beds are all incredibly easy to disassemble and reassemble, and the high quality materials won’t lose integrity no matter how many times they’re rebuilt. The lightweight aluminum is also very easy to move. Just make sure to keep track of your hardware!

An enamel-based paint is baked onto the aluminum during the extrusion process, giving the bed a seamless and attractive finish that won’t wear off over time.

The ladders are functional anywhere around the bed, including on sides or ends that have guard rails attached. The only exception is for mixed-size bunk beds, in which case, the ladder can only be attached to one of the two ends of the bed.

Here are the clearance dimensions from the edge of the bed to the furthest point of the ladder.

Standard Size:
8’ ceiling - 19-½”
9’ ceiling - 20”
10’ ceiling - 21”

6 Degree (must be requested in the notes section during checkout):
8’ ceiling - 12-½”
9’ ceiling - 13”
10’ ceiling - 14-½”

We cannot offer a totally straight ladder option, but we do make a 1.5 degree ladder for tighter spaces that only sticks out 6” from the bed frame.

Yes. The x-braces are what give the beds their stability and make them safe for adult use.

Yes. As long as the x-braces are attached to three sides of the bed, the safety and stability won’t be affected. Please make sure to specify this request in the Notes section when you are checking out.

Yes. If you plan on putting your ladder or staircase on the “long side” of the bed frame and would like a half-sized side rail to accommodate easier access to the loft or top bunk, we can make one for an additional $65 customization fee. Click here to see an example.

Since we currently only sell our products over the Internet, we unfortunately do not have a showroom to display our assembled beds.

None of our beds automatically ship with mattresses, but we do sell our own custom made memory foam mattresses that you can purchase with your bed. Mattresses can be added to your order as additional accessories while you’re building your bed on the individual product pages. Click here to learn more about our mattresses.

No. You can use most commercially available innerspring mattresses. If you have a memory foam mattress, you will need to add a solid surface to keep the mattress from sinking between the slats. We can include a 1/8” thick masonite board with your order upon request. The cost for this is $95 for one board, $165 for two, or $260 for three.

Alternatively, we can provide extra slats with less than 3” of space between them that can support a memory foam mattress for $95 (per sleeping platform). Please request in the notes at checkout.

Box springs are not necessary on our beds. In fact, we recommend not using them, since they will just waste valuable headspace on loft beds and top bunks.

Mattresses are supported by incredibly durable 2x4” and 2x8” wooden slats. For memory foam mattresses — or other mattresses that require a solid surface — we can provide a piece of pre-cut masonite for $95 per sleeping platform or add extras slats for $95 per sleeping platform. You can request either of these options in the notes section during checkout

• Twin: 39”x75”
• Twin XL: 39”x80”
• Full: 54”x75”
• Full XL: 54”x80”
• Queen: 60”x80”
• King: 76”x80”
• California King: 72”x84”
• Wyoming King: 84”x84”
• Alaskan King: 108”x108”

For our loft and bunk beds, we strongly recommend mattresses with a thickness somewhere between 8 and 12 inches. If you want to use a thicker mattress, a special side rail will be needed that you can order for an additional fee. Any mattress thickness will work with our Platform Beds.

Yes. Mattresses are sold separately on our website by visiting this Web page.

You can add a mattress (or mattresses) to your expedited order, but due to the required manufacturing timeline, it will have to be shipped out and delivered separately from the bed frame.

Unfortunately, we cannot offer oversized mattresses (i.e., anything larger than a standard king or California king) at this time. If you’re interested in buying an oversized bed frame like an Alaskan King Bed, we have compiled a list of resources to help you find one online. Click here to go to the blog post that includes a links to various manufacturers that offer oversized mattresses.

Yes. Some accessories may require you drill extra holes if they’re not included in the initial order, but we will send you instructions to ensure you get everything installed correctly.

The staircase is made out of 3/4” maple plywood.

The standard staircase size for beds built for rooms with an 8’ or 9’ ceiling height is 21” wide x 60” long x 48” high. Staircases for beds built for a 10’ ceiling height are the same width and length, but 60” high and have an extra step at the top. We can also make a special staircase for the twin and full size beds with 8’ and 9’ ceiling height that is 21” wide x 48” long x 48” high. There is no additional charge for ordering this staircase size, but you must specify your preference in the Notes section before you complete your order.

The staircase has been tested to safely hold at least 500 LBS.

The staircase is detached from the bed, so you can place it on any side of the bed based on the layout of your room. The cubby openings are open and accessible from both sides without limiting it’s functionality.

Unless otherwise specified, the staircase will come painted to match the color of the bed that you order. If you’d prefer something else, we can paint them with any of our five standard finishes or stain them in one of seven different colors. Contact us to see the different color options and let us know your choice in the notes section during checkout.

No. The bookshelf will be flush with the end of the bed. Please note that if you order a loft bed with a bookshelf, we will build the bed to be 8” longer (the same size as our bunk beds) to support both a bookshelf and mattress.

The headboard frame is made of aluminum and supports a piece of plywood wrapped in foam and covered in fabric that can easily be removed and washed. We offer multiple fabric options that come in a wide variety of colors, textures, and designs.

Yes. Platform Beds, Canopy Beds, and L-Shaped Bunk Beds all come with an Upholstered Headboard (bottom bunk only for L-Shaped Bunk Beds). You can choose from a number of different fabric options made up of various colors, textures, and patterns to find the one that best matches your style.

If you’re looking for a different style, you can upgrade to a Farmhouse Headboard for $155, or you can order your bed frame without a headboard for a price reduction of $300 off twin or full size beds, $500 off queen size beds, $700 off king size beds, or $900 off oversized beds.

No, there is not enough space beneath our bed frames to fit both a mattress-sized trundle and the drawer accessories. We are not able to make custom-sized trundles or drawers at this time.

No.

Due to high order volumes, our current standard lead time is approximately 10 weeks from the date your order is placed until your bed is delivered.

Rush Shipping is currently available for an additional charge of $750 per bed and ensures that your order will ship out within 15 business days.

Most orders ship via UPS Ground and can be delivered to your door. Orders containing king size beds, staircase accessories, or more than three (3) beds will be shipped via freight service, which can be subject to local restrictions and requires curbside delivery.

We recommend having at least one other person on hand to help receive the delivery. The easy-to-grip boxes arrive banded and shrink wrapped together on a skid. Simply cut off the banding and shrink wrap and carry the individual boxes into your home. The aluminum materials are very lightweight, and you’ll be surprised by how easy the boxes are to carry!

Here are the number of boxes that each of our beds are shipped in:

• Loft Beds - 5 Boxes
• Bunk Beds - 7 Boxes
• Platform Beds - 4 Boxes
• Triple Bunk Beds - 11 boxes
• L-Shaped Bunk Beds - 10 boxes
• Canopy Beds - 5-6 boxes (depending on size)

If you order accessories, there may be additional boxes to accommodate them.

The dimensions of the shipping boxes will vary depending on the size of the bed that you order, but for a reference example, here are the box dimensions for a Queen Over Queen Bunk Bed built for a room with a 9’ ceiling:

• Long horizontals - 9”x9”x82”
• Short horizontals - 9”x9”x55”
• Posts (Legs) - 14”x14”x64”
• Ladder - 3”x22”x84”
• Side Rail - 5”x5”x82”
• Lumber - 8”x8”x62”

Yes, but it does require additional shipping, handling, taxes, and customs fees. Follow this link to generate an estimate of the duties and taxes you may owe if you have one of our beds shipped to you in Canada.

Contact us if you have additional questions or would like to discuss your options and pricing.

We cannot offer direct international shipments at this time to anywhere but Canada. However, we would be happy to ship a bed to the US port of your choice, so that you can coordinate shipment from there.

Yes, we do! For $495 per bed, we offer in-home delivery from our experienced partners. This includes inspecting, assembling, and setting up your new bed frame(s). They even clean-up when they’re done!

White Glove Delivery is only available in the contiguous 48 United States. Visit our Shipping Page for more information.

We have purposefully designed our beds to be easy to assemble, but we do recommend having at least two people put together our loft and bunk beds to help with balance and stability.

It will only take a few hours at most, with the bunk beds and triple bunk beds being the more time consuming assembly projects. We recommend planning for a two hours to assemble a loft bed and three-to-four hours for the bunk beds.

We’ve got you covered! We will provide all of the tools that you’ll need to successfully assemble your bed.

Yes! We currently offering financing through Bread® that allows you to split your total cost up into monthly payments over 12, 24, or 36 months. Qualified borrowers can even receive as low as 0% APR for 12 months* on their financing.

*Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 36 monthly payments of $32.26 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.