Frequently Asked Questions

We use high-quality American aluminum to build our metal bed frames. Most of the aluminum comes from Tennessee. We extrude the aluminum into a 4-inch by 4-inch shape, then cut it to length to create the bed posts and rails. This strong metal and robust design makes for a very sturdy piece of furniture. The aluminum is also lightweight. This makes beds easy to move, even after they’re assembled.

We use premium European Beechwood to build our wooden bed frames.

For our metal beds, we use an enamel-based paint. The coating bakes onto the aluminum during the extrusion process. This gives the beds a seamless and attractive finish that won’t wear off over time.

We use a clear coat natural finish for our wood beds.

Our beds have been stress-tested by an independent third-party organization and confirmed to be able to hold up to 2,000 lb per sleeping platform. Feel free to contact us if you’re interested in more information about these stress tests.

The specific dimensions for each bed can be found on their individual product pages. You can also get general size information for our loft and bunk beds from our brochure.

From the floor to the top of the upper bed platform, here is the height of each bed frame option (without a mattress):

• 8’ Ceiling: 55”
• 9’ Ceiling: 60”
• 10’ Ceiling: 67.5”

Wood Loft and Bunk Beds for Adults have a wraparound guardrail that is 19.5” high.

Yes! We can build beds to virtually any size for an additional customization fee. Contact us to discuss options and pricing.

A “custom bed” is any bed that isn’t built to the one of the sizes available on our website. We charge an extra fee for custom beds based on the size specifications you request. All custom beds are non-refundable. Please note: If you order a bed with a trundle, it is considered a custom bed. We usually have to build these beds to a custom height to accommodate the accessory.

The exact weight varies based on the type of bed, materials, size, and accessories.

As a reference point, a metal Queen Over Queen Bunk Bed weighs approximately 300 lbs. A Queen Over Queen Wood Bunk Bed for Adults weighs between 400-500 lbs.

Yes. Our beds are designed to be easy to disassemble and reassemble. The high-quality materials won’t lose integrity, no matter how many times they’re rebuilt. The lightweight aluminum is also very easy to move. Just make sure to keep track of your hardware!

On our metal loft and bunk beds, the ladders are functional anywhere around the bed frame. This includes on sides or ends that have guard rails attached. For our metal beds, the only exception is for mixed-size bunk beds and L-Shaped Bunk Beds. In this case, the ladder attaches to one of the two short ends of the bed.

When you order your wood loft or bunk bed, you select where the ladder opening is under Ladder Placement. This is the only place on the bed where you can use the ladder.

Here are the clearance dimensions from the edge of the bed to the furthest point of the ladder for our metal beds.

Standard Size:
8’ ceiling - 19-½”
9’ ceiling - 20”
10’ ceiling - 21”

6 Degree (must be requested in Special Instructions during checkout):
8’ ceiling - 12-½”
9’ ceiling - 13”
10’ ceiling - 14-½”

Here are the clearance dimensions from the edge of the bed to the furthest point of the ladder for our wooden beds.

Standard Size:
8’ ceiling - 17”
9’ ceiling - 18-¼”
10’ ceiling - 19-½”

We do not currently offer any other clearance options for our wood loft and bunk bed ladders.

We cannot offer a totally straight ladder option. However, we can make a 1.5 degree ladder for tighter spaces that only sticks out 6” from the bed frame. Please note: This option is only available for our metal loft and bunk beds.

Yes, you must use the x-braces on our metal loft beds. The x-braces are what give the beds their stability and make them safe for adult use.

Yes. As long as the x-braces are attached to three sides of the bed, the safety and stability won’t be affected. Please make sure to specify this request in the Notes section when you are checking out.

Yes, this is an option for our metal loft and bunk beds. A short Side Rail makes it easier to get on the loft or top bunk when the ladder or staircase is on the “long side” of the bed. We can make one for a $65 customization fee. Click here to see an example. We can also make shorter End Rails for all bed sizes except Twin and Twin XL. Contact us or request a short Side Rail in Special Instructions during checkout.

We only sell our products online. At this time, we do not have a showroom to display our assembled beds.

No. You can use most commercially available innerspring mattresses. If you want to use a memory foam mattress, you will need to add a solid surface to support it. Otherwise, your mattress start sinking between the wooden slats. We can include a 1/8” thick masonite board with your order upon request. The cost for this is $95 for one board, $165 for two, or $260 for three.

Another option for a memory foam mattress is to order your bed with extra slats. We can provide extra slats with less than 3” of space between them for $95 (per sleeping platform). Please request in the notes at checkout.

Mattresses are supported by incredibly durable 2x4 and 2x8 wooden slats. This is ideal for most innerspring mattresses. Many memory foam mattresses require a solid surface. If you plan on using a memory foam mattress, we can help accommodate this, as well. We will provide a piece of pre-cut masonite for $95 per sleeping platform or add extras slats for $95 per sleeping platform. You can request either of these options in the Special Instructions section during checkout.

Box springs are not necessary on our beds. In fact, we recommend not using them, since they will just waste valuable headspace on loft beds and top bunks.

None of our beds automatically ship with mattresses. We do sell our own custom made memory foam mattresses that you can buy with your bed as an accessory. They can also be ordered separately on our Mattress page. Click here to learn more and purchase a mattresses.

• Twin: 39” x 75”
• Twin XL: 39” x 80”
• Full: 54” x 75”
• Full XL: 54” x 80”
• Queen: 60” x 80”
• King: 76” x 80”
• California King: 72” x 84”

For our loft and bunk beds, we strongly recommend mattresses with a thickness somewhere between 8 and 12 inches. If you want to use a thicker mattress, a special side rail will be needed that you can order for an additional fee. Any mattress thickness will work with our Platform Beds.

Yes. Mattresses are sold separately on our website. You can order them at this Web page.

Yes. You can add a mattress (or mattresses) to your expedited order. When ordered with Rush Shipping, mattresses be delivered separately from the bed frame.

Yes. Some accessories may require you drill extra holes if they’re not included in the initial order, but we will send you instructions to ensure you get everything installed correctly.

The staircase is made out of 3/4” maple plywood.

The standard staircase size for beds built for rooms with an 8’ or 9’ ceiling height is 21” wide x 60” long x 48” high. Staircases for beds built for a 10’ ceiling height are the same width and length, but 60” high and have an extra step at the top. We can also make a special staircase for the twin and full size beds with 8’ and 9’ ceiling height that is 21” wide x 48” long x 48” high. There is no additional charge for ordering this staircase size, but you must specify your preference in the Notes section before you complete your order.

The staircase has been tested to safely hold at least 500 LBS.

The staircase is detached from the bed, so you can place it on any side of the bed based on the layout of your room. The cubby openings are open and accessible from both sides without limiting it’s functionality.

Unless otherwise specified, the staircase will come painted to match the color of the bed that you order. If you’d prefer something else, we can paint them with any of our five standard finishes or stain them in one of seven different colors. Contact us to see the different color options and let us know your choice in the notes section during checkout.

No. The bookshelf will be flush with the end of the bed. Please note that if you order a loft bed with a bookshelf, we will build the bed to be 8” longer (the same size as our bunk beds) to support both a bookshelf and mattress.

For our bunk and loft beds, the Upholstered Headboard is a 5” thick foam block. We upholster the outer layer with one of our 5 fabric options. When ordered standard, you’ll press the headboard between the wall and mattress. If there is no wall where you’ll place your bed, you will need to also order the Headboard Support Kit.

Please note that when you order an Adult Loft Bed with a headboard, we build the beds 8” longer like our Adult Bunk Beds. This ensures that both the headboard and mattress fit comfortably on the frame. This does make these loft beds considered “custom builds.”

The headboards for the bottom bunk of the L-Shaped Bunk Beds and Platform Beds are different. This is 3” foam block also upholstered in one of our 5 fabrics. These headboards come standard with a Headboard Support Kit no matter what.

Yes. Platform Beds and L-Shaped Bunk Beds all come with an Upholstered Headboard (bottom bunk only for L-Shaped Bunk Beds). You can choose from five different fabric options made up of various colors, textures, and patterns to find the one that best matches your style.

If you’re looking for a different style, you can upgrade to a Farmhouse Headboard for $155, or you can order your bed frame without a headboard for a price reduction of $300 off twin or full size beds, $500 off queen size beds, $700 off king size beds, or $900 off oversized beds.

No. There is not enough space beneath the bed frames to fit both a mattress-sized trundle and drawers. We are not able to make custom-sized trundles or drawers at this time.

No.

Our current standard lead time is approximately 6-8 weeks from the date your order is placed. Please note: This is always subject to change based on our manufacturing capacity at a given time.

Rush Production is currently available for an additional charge of $750 per bed. This ensures that your order will ship out within 15 business days.

We offer three convenient delivery options. These are available for most orders in the contiguous United States.

• Free Standard Shipping: Curbside delivery via LTL freight. Transit time approximately 5-10 business days.
• Free In-Home Delivery: Scheduled delivery to room of choice. Transit time approximately 1-3 weeks.
• White Glove Delivery: In-home delivery and assembly for $495 per bed. Experienced partners deliver to room of choice. Once there, they unpack, inspect, and put your bed together. Transit time approximately 1-3 weeks.

Here are the number of boxes that each of our beds are shipped in:

• Metal Loft Beds - 5 Boxes
• Metal Bunk Beds - 7 Boxes
• Metal Platform Beds - 4 Boxes
• Triple Bunk Beds - 11 boxes
• Metal L-Shaped Bunk Beds - 10 boxes
• Wood Loft Beds - 8 boxes
• Wood Bunk Beds - 9 boxes
• Wood L-Shaped Bunk Beds - 11 boxes (12 with headboard)
• Metal Platform Beds - 4 Boxes

If you order accessories, there may be additional boxes to accommodate them.

The dimensions of the shipping boxes will vary depending on the type and size of the bed you order. As a reference, here are the box dimensions for a metal Queen Over Queen Bunk Bed built for a room with a 9’ ceiling:

• Long horizontals - 9”x9”x82”
• Short horizontals - 9”x9”x55”
• Posts (Legs) - 14”x14”x64”
• Ladder - 3”x22”x84”
• Side Rail - 5”x5”x82”
• Lumber - 8”x8”x62”

We do deliver to states and territories outside of the contiguous United States. Shipping to Alaska, Hawaii, and Puerto Rico is available for a fee. For more information, please visit our Shipping page.

Yes, but it does require additional shipping, handling, taxes, and customs fees. Follow this link to generate an estimate of the duties and taxes you may owe if you have one of our beds shipped to you in Canada.

Contact us if you have additional questions or would like to discuss your options and pricing.

We do not ship to Mexico at this time. Please see our Shipping page for more information about international shipping options.

We currently cannot ship outside of North America. For international orders, we can ship to a US port of your choice. You would be responsible for coordinating the rest of the shipment from there.

We designed our beds for easy assembly. They even arrive with all the tools you need to put them together. We recommend having at least two people assemble the beds to help with balance and stability.

Visit our Assembly page at any time to watch videos on how to set up our metal loft and bunk beds.

It will only take a few hours at most, with the bunk beds and triple bunk beds being the more time-consuming assembly projects. We recommend planning for two hours to assemble a loft bed and three-to-four hours for the bunk beds.

We’ve got you covered! We will provide all of the tools that you’ll need to successfully assemble your bed.

Yes! We currently offering financing through Bread® that allows you to split your total cost up into monthly payments over 12, 24, or 36 months. Qualified borrowers can even receive as low as 0% APR for 12 months* on their financing.

*Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 36 monthly payments of $32.26 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.