Shipping & Delivery
Free Shipping
We offer FREE SHIPPING on most orders in the contiguous United States. Shipping to Alaska, Hawaii, and Puerto Rico is available for a fee. For the time being, orders to Oregon and Washington State are also subject to extra shipping fees.
Additional Charges
We reserve the right to request an additional payment to cover shipping costs. This happens if delivery to a given address is more costly than similar destinations in the area. We will never add this charge without giving you the opportunity to cancel the order for a full refund.
Lead Times
All our bed frames are custom built to order. This means we do not start constructing your bed until after your order is placed. Our current Standard lead time is approximately 5 weeks from when we receive the order.
Please note: This is always subject to change based on our manufacturing capacity at a given time.
Rush Shipping
Rush Shipping is currently available for an extra charge of $750 per bed. This option ensures that your order will ship out within 15 business days.
White Glove Delivery
Upgrade your order with White Glove Delivery. For $495 per bed, we offer in-home delivery from our experienced partners. They will unpack, inspect, assemble, and set up your new bed. White Glove Delivery is only available in the contiguous 48 United States.
An authorized adult, 18 years or older, must be present to accept sign the delivery receipt. Some restrictions may apply. Please let us know of any specific day-of delivery instructions. Add this information in the Special Instructions section during checkout.
Examples include:
- COI (Certificate of Insurance) requirements - applies to many condo buildings
- Special parking or driveway/approach instructions
- Tight corners/spaces to be aware of in your home
International Shipping
We Deliver to Canada
We can ship our beds, mattresses, and accessories to Canada. Shipping outside of North America is not currently available. For international orders, we can ship to a US port of your choice. You would be responsible for coordinating the rest of the shipment from there.
Canadian shipments are subject to shipping, handling, taxes, and customs fees. Contact us to discuss your options and pricing. Click here to generate an estimate for duties and taxes to have your bed shipped to Canada.
Delivery
Most orders ship via UPS Ground and can be delivered to your door. Orders containing certain king size accessories, staircases, or more than three (3) beds will be shipped via freight service, which can be subject to local restrictions and requires curbside delivery. We recommend having at least one other person on hand to help receive a freight delivery.
Returns
We offer a 60-day risk free trial for returned items. There is a return fee for shipping and handling. Please note that certain items and orders are non-refundable. For a complete list of non-refundable items, please visit our Terms & Conditions page.
Returned items can be sent to the following address:
RPF Manufacturing Co. LLC
ATTN: Returns Dept.
236 Subler Dr
Versailles, OH 45380
