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Shipping, Delivery, & Returns

A young couple sits propped against the headboard of their white platform Standard Bed reading a book and newspaper, respectively, and talking to one another.

Lead Times

All our bed frames are custom built to order. This means we do not start constructing your bed until after your order is placed. Our current Standard lead time is approximately 6-8 weeks from when we receive the order.

Please note: This is always subject to change based on our manufacturing capacity at a given time.

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Free Shipping

We offer FREE SHIPPING on most orders in the contiguous United States. Shipping to Alaska, Hawaii, and Puerto Rico is available for a fee. Because shipping costs have gone up, there are currently extra fees for orders going to Oregon and Washington State.

For most orders that qualify for free shipping, we offer two delivery options:

  • Free Standard Shipping with curbside delivery
  • Free In-Home Delivery to room of choice (includes up to two flights of stairs)

For In-Home Delivery, please notify us of any special delivery requirements or circumstances. This includes high rise buildings, long driveways, gated access, restricted times, and more. You can leave day-of delivery information in the Special Instructions section during checkout.

We recommend having at least one other person on hand to help receive a freight delivery.

Two strapping delivery men in white t-shirts, blue overalls, and blue hats both holding each end of a long cardboard box and walking it into a condo building. Seen from behind next to their white van.

White Glove Delivery

Upgrade your order with White Glove Delivery. For $495 per bed, we offer in-home delivery and assembly from our experienced partners. They will unpack, inspect, assemble, and set up your new bed. White Glove Delivery is only available in the contiguous 48 United States.

An authorized adult, 18 years or older, must be present to accept sign the delivery receipt. Some restrictions may apply. Please let us know of any specific day-of delivery instructions. Add this information in the Special Instructions section during checkout.

Examples include:
- Delivering the shipment up more than two flights of stairs
- COI (Certificate of Insurance) requirements - applies to many condo buildings
- Special parking or driveway/approach instructions
- Tight corners/spaces to be aware of in your home
- Long driveways
- Gated access or restricted delivery times

A black Queen Over Queen Adult Bunk Bed sits in the bedroom of a ski resort cabin.

Rush Production

Rush Production is currently available for an extra charge of $750 per bed. This option ensures that your order will ship out within 15 business days.

  • "What a great service! They took care moving the boxes into the bedroom, then did a beautiful job assembling the bed. They even took care of all the packaging. Worth every penny! Thank you!"

    Rebecca W. | Royal Oak, MI

  • "Awesome communication and excellent delivery! I wish every delivery was this easy!!!"

    Laura W. | Wildwood, MO

  • "These guys were really professional, respectful and courteous. They kept me up informed as of their ETA, in order for me to be ready for them. I truly think they were fantastic."

    Pietri G. | Key Largo, FL

  • "The delivery team was fantastic. If I could have them deliver every item for me, I would. I’ve enjoyed getting to know them during their time here and would rate them 12 out of 10."

    Jonathan A. | Chicago, IL

  • "Very helpful and accommodating team. Great communication and ability to track their arrival. Excellent installers. Very pleased."

    Allison B. | Longport, NJ
    • A young woman on the top bunk of a white Queen Over Queen Adult Bunk Bed surfing the web on her smartphone technology.

    International Shipping

    We Deliver to Canada

    We can ship our beds, mattresses, and accessories to Canada. Shipping outside of North America is not currently available. For international orders, we can ship to a US port of your choice. You would be responsible for coordinating the rest of the shipment from there.

    Canadian shipments are subject to shipping, handling, taxes, and customs fees. Contact us to discuss your options and pricing. Click here to generate an estimate for duties and taxes to have your bed shipped to Canada.

    A charcoal Queen Adult Loft Bed used as the main centerpiece of a modern home office room.

    Additional Charges

    We reserve the right to request an additional payment to cover shipping costs. This happens if delivery to a given address is more costly than similar destinations in the area. We will never add this charge without giving you the opportunity to cancel the order for a full refund.

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    Storage Fees

    Once your order is ready to ship, we will contact you with an approximate delivery window. After they pick up the order, our delivery partners will text you to schedule an appointment. At this point, you will have one month to accept the scheduled shipment. After that, storage fees will apply until it is delivered.

    Storage fees are $50 per month. Returned beds will also be subject to shipping and handling charges. For more details, please refer to our Returns Policy.

    A young man sitting on the edge of his black Queen Adult Loft Bed with his feet resting on the matching staircase

    Delivery Restrictions

    Orders containing certain king size accessories, staircases, or more than three (3) beds will be shipped via freight service, which can be subject to local restrictions and requires curbside delivery.

    A charcoal Adult Bunk Bed sits in a fashionable modern apartment.

    Returns

    We offer a 60-day risk free trial for returned items. There is a return fee for shipping and handling. Please note that certain items and orders are non-refundable. For a complete list of non-refundable items, please visit our Terms & Conditions page.

    Returned items can be sent to the following address:
    RPF Manufacturing Co. LLC
    ATTN: Returns Dept.
    236 Subler Dr
    Versailles, OH 45380

    Questions?

    Shop the Collection

    Charcoal queen size metal loft bed for adults in an urban apartment with exposed brick walls. There is a black leather couch beneath the bed frame. Seen from the side of the bed frame with a slight angle toward the lower right-hand corner of the bed. Shop Adult Loft Beds Black Queen Over Queen Metal Adult Bunk Bed in a classy mountain home second bedroom. Seen from a high angle at the lower right-hand corner of the bed. Shop Adult Bunk Beds A charcoal Queen Over Queen Over King size Adult Triple Bunk Bed in a nice, sparsely decorated guest bedroom. Seen directly from the right-hand side of the bed. Shop Triple Bunk Beds Black Full Over Queen size metal L-Shaped Adult Bunk Bed with a matching wooden staircase in a super nice guest room. Seen directly from the foot of the bottom bunk. Shop L-Shaped Bunk Beds
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